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Daniel R (2021. 8. 19. ¿ÀÈÄ 11:21:42): Hi! Thank you for contacting GNC. This is Daniel. How may I assist you today? 

- (2021. 8. 19. ¿ÀÈÄ 11:21:47): hello 

Daniel R (2021. 8. 19. ¿ÀÈÄ 11:22:45): How may I assist you today, Changyong? 

- (2021. 8. 19. ¿ÀÈÄ 11:22:57): I'd like to get some help with my order. 

- (2021. 8. 19. ¿ÀÈÄ 11:23:19): I opened a package today and found major problems. 

Daniel R (2021. 8. 19. ¿ÀÈÄ 11:24:09): I'd be happy to help you with your order, Changyong. May I please have more details about the problems? 

- (2021. 8. 19. ¿ÀÈÄ 11:25:01): Also, all of product has another problem(EXP is too short -> 2021/11) 

- (2021. 8. 19. ¿ÀÈÄ 11:25:36): changyong (2021. 8. 19. ¿ÀÈÄ 11:25:42): ULTRA PROBIOTIC 25

Item #: 424636

Quantity: 6

Daniel R (2021. 8. 19. ¿ÀÈÄ 11:26:57): Could you please send me a photo showing the expiration date of the items received? I've sent you a request for you to send me a file through this chat, you should be able to see a paper clip icon on the left side of your chat, there you can attach the file so I can take a look. If you have any trouble please let me know. 

- (2021. 8. 19. ¿ÀÈÄ 11:27:45): I sent it. 

Daniel R (2021. 8. 19. ¿ÀÈÄ 11:28:47): Thank you, Changyong. I'll check the order information. Please bear with me for one moment while I take a look into this for you. 

- (2021. 8. 19. ¿ÀÈÄ 11:29:30): okay 

Daniel R (2021. 8. 19. ¿ÀÈÄ 11:31:19): Thank you for your patience, Changyong. 

Daniel R (2021. 8. 19. ¿ÀÈÄ 11:31:50): We do apologize for the inconvenience. In this case, you can go ahead and return the items to your local GNC store, you can make an exchange or request a full refund. 

- (2021. 8. 19. ¿ÀÈÄ 11:32:09): Give me a refund. 

Daniel R (2021. 8. 19. ¿ÀÈÄ 11:33:32): We will take care of escalating this situation with our reimbursement team which will be in charge of generating an investigation of what happened and will provide you with a response by email. 

Daniel R (2021. 8. 19. ¿ÀÈÄ 11:33:35): Just let me know Is there anything else I may do to assist you today? 

- (2021. 8. 19. ¿ÀÈÄ 11:34:10): Thank you. 

- (2021. 8. 19. ¿ÀÈÄ 11:34:26): When's the email coming? 

Daniel R (2021. 8. 19. ¿ÀÈÄ 11:34:27): You are welcome! Thank you for contacting GNC, Changyong. Live Well and have a great day! 

Daniel R (2021. 8. 19. ¿ÀÈÄ 11:34:44): We do not anticipate it to take that long. Again I do apologize for any inconvenience in the matter. You'll receive the response via e-mail, please keep an eye on it.